Welcome to Fresh Flower Shop Lahore. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website freshflowershoplahore.com or place an order with us. Please read this policy carefully.
1. Information We Collect
1.1 Personal Information
When you place an order or contact us, we may collect:
- Full name of the customer and/or recipient
- Delivery address (street, city, area within Lahore or Pakistan)
- Phone number (including WhatsApp number)
- Email address
- Payment details (processed securely — we do not store full card numbers)
- Special instructions or messages for the recipient
1.2 Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on the site
- Referring website or search engine
- Device type and operating system
1.3 Information from Communications
If you contact us via WhatsApp, phone, or email, we retain the content of those communications to process your request.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your flower, gift, and decoration orders
- Coordinate delivery logistics within Lahore and across Pakistan
- Send order confirmations and delivery updates via SMS/WhatsApp
- Respond to your inquiries and provide customer support
- Send promotional offers, discounts, and seasonal collections (only with your consent)
- Improve our website, products, and service quality
- Comply with applicable laws and regulations in Pakistan
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share limited information with:
- Delivery personnel and logistics partners solely to fulfill your order
- Payment processing services to complete transactions securely
- Our marketing and IT service providers under confidentiality agreements
- Law enforcement or government authorities if required by Pakistani law
4. Cookies & Tracking
Our website uses cookies to enhance your browsing experience. Cookies help us remember your cart, preferences, and provide analytics. You may disable cookies through your browser settings, though some features of the site may not function properly without them.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of one year for accounting and dispute resolution purposes.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise these rights, please contact us at 0300-1245008 or via WhatsApp at wa.link/b852c0.
8. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
9. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Phone / WhatsApp: 0300-1245008
- Website: freshflowershoplahore.com